Privacy Policy

Welcome to Casinostugan. We protect your privacy and handle your personal data with transparency and integrity. This Privacy Policy explains how Casinostugan, operated by [Company Name], collects, uses, stores, and protects your personal information when you use our website, services, and applications. We understand the importance of your personal data and maintain high standards of data protection, in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR).

By registering an account with Casinostugan or using our services, you acknowledge that you have read and understood this Privacy Policy. Review this policy periodically, as it may be updated. Your continued use of Casinostugan services after any changes means you accept those changes.

To provide our services, Casinostugan collects various types of personal information. This information is gathered when you register, use our services, or interact with us. We collect these data categories:

• Identity Data: Your full name, date of birth, gender, and nationality. We collect this to verify your identity and confirm you meet legal age requirements for gambling.
• Contact Data: Your postal address, email address, and telephone number. We use this to communicate with you about your account, promotions, and important service updates.
• Financial Data: Details related to your payment methods, such as bank account details, credit/debit card numbers, and transaction history. Casinostugan does not store full payment card details on its servers.
• Transaction Data: Information about your deposits, withdrawals, bets, and other activities on our platform. This helps us manage your account and comply with regulatory obligations.
• Technical Data: Your IP address, login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access Casinostugan.
• Profile Data: Your username and password, purchases or orders made by you, your interests, preferences, feedback, and survey responses.
• Usage Data: Information about how you use our website, products, and services. This includes pages viewed, time spent on pages, and navigation paths.
• Marketing and Communications Data: Your preferences for receiving marketing from us and our third parties, and your communication preferences.
• Publicly Available Information: In some cases, we may collect publicly available information about you, for example, for due diligence or anti-money laundering checks.

Casinostugan uses your personal data for several purposes: to provide and improve our services, comply with legal obligations, and enhance your user experience. We use your data to:

• Manage Your Account: Process your registration, verify your identity, and maintain your account.
• Provide Services: Enable you to place bets, play casino games, and participate in promotions.
• Process Transactions: Handle your deposits and withdrawals securely and efficiently.
• Customer Support: Respond to your inquiries, resolve issues, and provide assistance.
• Personalisation: Tailor our services and content to your preferences, including offering personalised promotions and game recommendations.
• Marketing and Promotions: Send you information about our products, services, and promotions that may interest you, where you have consented to receive such communications.
• Security and Fraud Prevention: Detect and prevent fraudulent activities, money laundering, and other illegal actions, protecting both you and Casinostugan.
• Legal and Regulatory Compliance: Fulfill our legal and regulatory obligations, including age verification, responsible gambling measures, and reporting to relevant authorities.
• Service Improvement: Analyse usage patterns to improve the functionality, performance, and user experience of our website and services.
• Internal Operations: For internal administrative purposes, such as data analysis, testing, research, and statistical purposes.

Under data protection laws, Casinostugan must have a lawful basis to process your personal data. Our legal bases include:

• Performance of a Contract: Processing is necessary for the performance of a contract to which you are a party, or to take steps at your request before entering into such a contract (e.g., providing our gaming services, managing your account).
• Legal Obligation: Processing is necessary for compliance with a legal obligation to which Casinostugan is subject (e.g., anti-money laundering regulations, responsible gambling requirements, tax laws).
• Legitimate Interests: Processing is necessary for our legitimate interests or those of a third party, except where such interests are overridden by your interests or fundamental rights and freedoms (e.g., improving our services, preventing fraud, network and information security, marketing activities).
• Consent: In certain situations, we may ask for your explicit consent to process your personal data for specific purposes, such as sending you marketing communications. You may withdraw your consent at any time.

Casinostugan may share your personal data with third parties under specific circumstances, always with appropriate safeguards. These third parties include:

• Service Providers: We engage trusted third-party service providers to perform functions on our behalf, such as payment processors, IT support, identity verification services, and customer support. These providers are bound by strict contractual obligations to keep your data secure and use it only for the purposes for which it was provided.
• Regulatory Bodies and Authorities: We may disclose your data to regulatory bodies, licensing authorities, law enforcement agencies, and other government entities when required by law or to comply with our regulatory obligations (e.g., for anti-money laundering, fraud prevention, or responsible gambling reporting).
• Fraud Prevention Agencies: To prevent fraud and money laundering, we may share your data with organisations dedicated to fighting financial crime.
• Affiliates and Group Companies: Your data may be shared with other companies within our corporate group for operational, administrative, and analytical purposes, under the same privacy commitments.
• Auditors and Professional Advisers: Our auditors, lawyers, and other professional advisers may access your data as part of their services to us, subject to confidentiality agreements.
• Potential Purchasers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal data may be transferred to the acquiring entity. We will ensure appropriate confidentiality and data protection measures are in place.

We will never sell your personal data to third parties for their independent marketing purposes without your explicit consent.

Casinostugan protects your personal data from unauthorised access, alteration, disclosure, or destruction. We implement robust technical and organisational security measures, including:

• Encryption: All sensitive data transmitted between your device and our servers is encrypted using industry-standard SSL (Secure Socket Layer) technology.
• Access Controls: Access to your personal data is restricted to authorised personnel who need it to perform their duties, and they are subject to strict confidentiality obligations.
• Firewalls: We use advanced firewall technologies to protect our network from external threats.
• Regular Audits: Our systems are regularly monitored and audited to identify and address potential vulnerabilities.
• Data Minimisation: We collect and retain only personal data necessary for the purposes outlined in this policy.
• Employee Training: Our staff receive regular training on data protection and security best practices.

While we use commercially acceptable means to protect your personal data, no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.

As a data subject, you have several rights regarding your personal data under applicable data protection laws. Casinostugan facilitates the exercise of these rights:

• Right to Access: You may request a copy of the personal data we hold about you.
• Right to Rectification: You may request that we correct any inaccurate or incomplete personal data we hold about you.
• Right to Erasure ('Right to be Forgotten'): You may request the deletion of your personal data, under certain conditions (e.g., if the data is no longer necessary for the purposes for which it was collected).
• Right to Restriction of Processing: You may request that we restrict the processing of your personal data, under certain conditions (e.g., if you contest the accuracy of the data).
• Right to Data Portability: You may receive your personal data in a structured, commonly used, and machine-readable format, and transmit that data to another controller.
• Right to Object: You may object to the processing of your personal data, under certain conditions (e.g., processing for direct marketing purposes).
• Right to Withdraw Consent: Where we rely on your consent to process your personal data, you may withdraw that consent at any time. This will not affect the lawfulness of processing based on consent before its withdrawal.
• Right to Lodge a Complaint: You may lodge a complaint with a supervisory authority, particularly in the Member State of your habitual residence, place of work, or place of the alleged infringement, if you believe your data protection rights have been violated.

To exercise any of these rights, contact our customer support team as detailed in the "Contact Us" section. We may need to verify your identity before fulfilling your request.

Casinostugan uses cookies and similar tracking technologies to enhance your experience, analyse website usage, and for marketing purposes. Cookies are small text files placed on your device by websites you visit.

• Essential Cookies: These are strictly necessary for the operation of our website, enabling core functionalities like security, network management, and accessibility.
• Analytical/Performance Cookies: These allow us to recognise and count visitors and see how visitors move around our website. This helps us improve how our website works.
• Functionality Cookies: These recognise you when you return to our website, allowing us to personalise our content for you, greet you by name, and remember your preferences.
• Targeting/Advertising Cookies: These cookies record your visit to our website, the pages you have visited, and the links you have followed. We use this information to make our website and the advertising displayed on it more relevant to your interests.

You may accept or decline cookies. Most web browsers automatically accept cookies, but you can modify your browser setting to decline cookies if you prefer. However, this may prevent you from taking full advantage of the Casinostugan website.

Casinostugan retains your personal data only as long as necessary to fulfill the purposes for which it was collected, including for satisfying any legal, accounting, or reporting requirements. The retention period for different types of personal data varies depending on the purpose of processing and applicable legal obligations.

• Account Data: We retain your account data for the duration of your active account with Casinostugan and for a period thereafter as required by law (e.g., for anti-money laundering regulations, typically 5-7 years after account closure).
• Transaction Data: Financial transaction records are typically retained for a longer period due to tax and accounting regulations.
• Marketing Consent: If you have consented to marketing communications, we retain your contact details for marketing purposes until you withdraw your consent.

When your personal data is no longer required, we securely delete or anonymise it.

Your personal data may be transferred to, and stored at, a destination outside the European Economic Area (EEA). This includes staff operating outside the EEA who work for us or for one of our service providers. When we transfer your personal data outside the EEA, Casinostugan ensures a similar degree of protection by implementing at least one of the following safeguards:

• Transferring to countries deemed to provide an adequate level of protection for personal data by the European Commission.
• Using specific contracts approved by the European Commission which give personal data the same protection it has in Europe (Standard Contractual Clauses).
• Where we use providers based in the US, we may transfer data to them if they are part of the Privacy Shield which requires them to provide similar protection to personal data shared between Europe and the US.

By using Casinostugan services, you acknowledge and agree to such transfers.

Casinostugan services are not for individuals under the legal gambling age (which is 18 years in most jurisdictions, or higher in others). We do not knowingly collect personal data from children. If we become aware that we have inadvertently collected personal data from a child, we will immediately delete such information from our records. If you believe a child has provided us with personal data, contact us immediately.

Casinostugan reserves the right to update this Privacy Policy at any time to reflect changes in our practices, legal requirements, or regulatory guidance. We will notify you of any significant changes by posting the updated policy on our website and, where appropriate, by email or through other direct communication channels. The "Last Updated" date at the top of this policy will indicate when it was last revised. Review this policy periodically to stay informed about how we protect your information.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data processing practices, contact us. Our customer support team and Data Protection Officer are available to assist you.

You can reach us via:

• Email: [Support Email Address]
• Live Chat: Available on the Casinostugan website
• Postal Address: [Registered Office Address - if applicable for DPO contact]

We will respond to your queries promptly and efficiently.